by Sean Foster | Nov 23, 2018 | Customer-centric, Strategy
Our fast-paced lifestyles have deemed the slow, traditional ways of handling customer experience largely obsolete. Nowadays, customers have limited attention spans as a result of the quantity of options presented to them. And, they are more educated as to the ulterior...
by Sean Foster | Nov 20, 2018 | Customer-centric, Strategy
Going through the 7 essential steps is only the beginning to creating a customer experience map. Now that you’ve researched and gathered enough information, what do you do with it? You would, of course, want to be able to develop a map that gives value to your...
by Sean Foster | Nov 13, 2018 | Customer-centric, Strategy
When customers visit your website, call your store or drop in, what kind of experience do they have? When they purchase your products or services, what type of support, information or follow-up do they receive? And, if they run into a problem with your product or...
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